TRIPorganiser.net offers travel planning services including customised itineraries, private day tours, tailor made multi-day tours, and related travel arrangements. All services are subject to availability and may be modified or discontinued at any time without prior notice.
All bookings are subject to availability and written confirmation by TRIPorganiser. No booking is confirmed until you have received written confirmation from us. A non-refundable deposit or full payment may be required at the time of booking, as specified during the booking process. TRIPorganiser reserves the right to cancel any unconfirmed booking without liability.
All cancellation requests must be submitted in writing to tours@triporganiser.net. Cancellations are deemed effective from the date written notice is received by TRIPorganiser. Verbal cancellations will not be accepted under any circumstances.
For single-day tours with a specific itinerary, available for booking on scheduled dates from scheduled departure points ("Day Tours"), the following cancellation charges apply:
�Please note — Flight, Ferry & Transport Disruption: TRIPorganiser's tours begin at the confirmed departure point in Scotland. We have no control over, and accept no responsibility for, disruption to any travel arrangements made independently by the client to reach that departure point — including but not limited to flight delays or cancellations, ferry cancellations or schedule changes, cruise ship itinerary changes, port cancellations, or tendering restrictions. In such circumstances, the full cancellation charge will apply and no refund will be issued by TRIPorganiser, regardless of the reason for the client's non-arrival. Clients are responsible for allowing sufficient travel time to reach the departure point and are strongly advised to hold comprehensive travel insurance that explicitly covers tour cancellation and travel disruption, including missed departures due to third-party transport failure. TRIPorganiser will not reschedule or delay a departure to await a client affected by transport disruption.
For all bespoke, tailor made, private, and multi-day tours of any duration ("Tailor Made Tours"), the following staggered cancellation charges apply. These reflect the significant advance planning, non-recoverable third-party costs, and resource commitment involved in preparing a bespoke itinerary.
⚠️Third-Party Supplier Terms: The above schedule represents TRIPorganiser's standard terms. Certain elements of your Tailor Made Tour — including accommodation, transport, venue hire, and specialist guides — are provided by third-party suppliers whose own cancellation terms may be more restrictive and will override or supplement the above where applicable. Any such variations will be communicated to you at the time of quoting. By confirming a booking, you acknowledge and accept that more stringent third-party supplier cancellation charges may apply.
🏨Accommodation & Ancillary Services: Cancellation of a Tailor Made Tour may result in additional charges in respect of accommodation, transport, or other services booked by TRIPorganiser on your behalf. These charges will be passed on to the client in full.
Any refunds due under these Terms will be processed to the original payment method used at the time of booking within 14 working days of the confirmed cancellation date. TRIPorganiser reserves the right to deduct a reasonable administrative handling fee from any refund amount. Deposits are non-refundable in all circumstances unless TRIPorganiser cancels the tour (see Section 3.4).
TRIPorganiser reserves the right to cancel or significantly alter any tour at any time due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disaster, civil unrest, government travel advisories, or insufficient passenger numbers.
In the event TRIPorganiser cancels a confirmed booking for reasons within our control, clients will be offered either:
TRIPorganiser's liability in such circumstances is strictly limited to the above remedies and does not extend to consequential losses, flights, accommodation costs, or any other expenses incurred by the client.
TRIPorganiser reserves the right to refuse to carry, or to remove from a tour, any person whose conduct or manner is likely to cause offence, distress, or danger to other passengers, guides, or third parties. TRIPorganiser further reserves the right to refuse travel to any person presenting medical symptoms that may pose a risk to the health of others.
In either case, full cancellation charges (100% of the tour price) will apply and TRIPorganiser shall have no further liability to that client or any person travelling with them.
It is the client's sole responsibility to ensure they are fit to travel and present at the correct departure point at the correct time. TRIPorganiser will not be liable for costs arising from a client's failure to attend at the correct time or location.
By making a booking, clients confirm that they:
TRIPorganiser accepts no liability for issues arising from a client's failure to meet any of the above responsibilities.
If your booking was made through a third-party platform (such as an online travel agent or partner website), the booking, amendment, and cancellation terms of that platform apply. TRIPorganiser cannot alter or override third-party policies. All requests regarding cancellations, amendments, or refunds for third-party bookings must be directed to the platform through which the booking was confirmed.
While TRIPorganiser strives to deliver high-quality services, we act as agent for certain third-party providers and are not responsible for delays, losses, damages, personal injury, or death incurred during travel that result from the acts or omissions of third parties or circumstances beyond our control.
To the maximum extent permitted by law, TRIPorganiser's total liability to any client shall not exceed the total price paid by that client for the specific tour or service giving rise to the claim. TRIPorganiser shall not be liable for any indirect, consequential, or special losses.
Clients agree to release TRIPorganiser from claims arising from travel arrangements where TRIPorganiser has acted in good faith and in accordance with these Terms.
All content on this website — including text, graphics, photography, itineraries, and logos — is the property of TRIPorganiser.net and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any content without prior written permission from TRIPorganiser.
TRIPorganiser.net processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and all other applicable data protection legislation. We implement appropriate technical and organisational measures to ensure the security of your personal data.
Following the conclusion of your tour, TRIPorganiser may contact you via email, phone, or WhatsApp to ensure your experience met expectations and to invite optional feedback. These communications are sent on an individual basis and relate directly to your completed booking. We rely on our legitimate interest in providing high-quality customer service as the lawful basis for doing so. You may opt out of such communications at any time by replying to the message or contacting us at tours@triporganiser.net.
TRIPorganiser.net reserves the right to update these Terms and Conditions at any time without prior notice. The version published on our website at the time of booking will apply to your booking. Continued use of the site following any changes constitutes acceptance of the revised Terms.
These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
For any queries regarding these Terms, please contact us at tours@triporganiser.net or call +44 7400 489 778.
